Conflict coaching and conflict management
What you will get from this session
- Understand the scope of conflict management and the role which coaching can play within this
- Distinguish the differing purposes and skill set requirements for coaching and mediation
- Recognize and be able to manage the differing expectations and contexts for conflict coaching, when compared with most other coaching applications.
Who is this session for?
HR managers/directors, practising coaches
A path through the conflict forest
Recent research suggests that conflict resolution costs UK businesses nearly £40 billion each year, not to mention the adverse publicity, unpredictably and productively channeled energy and additional pressures which ineffectively manage conflict can produce. Coaches are well placed to help facilitate both the resolution of disputes and to help minimize the potential for conflict to arise in the first place.
Drawing on their experience both from coaching and mediation, the speakers offer insights from their new book, “Managing Conflict at Work” (published by Kogan Page in 2010). The session will explain what coaching conflict is, show how it can powerfully complement other interventions in conflict management, and offer practical tips and tools for coaches faced with supporting individuals through a conflict.
Consideration will also be given to see particular challenges coaches face when coaching through conflict; for example, working with individuals who are not committed to achieving positive outcomes.
Clive Johnson, presenter
Proactive Style
Clive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as a course director of various Conflict Management related training programmes.
Clive has written numerous thought pieces and articles, contributing editorial to magazines including Learning, Coaching at Work and Training and Coaching Today, and authored people-ASSiST, a comprehensive publication for line managers. Following extensive experience with leading international management consultancies, Clive now practises through his own company, Proactive Style (www.proactivestyle.com).
01273 326822
07956 942980
Jackie Keddy, presenter
Keddy Consultants
Jackie Keddy is a highly experienced conflict resolution practitioner. She currently facilitates high profile and complex disputes, and previously was lead consultant for a large public sector organisation’s in-house Coaching programme, is trained in critical incident management and is a staff promotion assessor. In addition to her HR background, Jackie’s approach to mediation draws on her experience within a large organisation, during which time she mediated both individuals and groups in many sensitive situations and has had exposure to hostage negotiation.
Jackie practises through her own company, Keddy Consultants (www.KeddyConsultants.co.uk). She has been featured in and contributed editorial to various magazines and journals, and is a prolific conference speaker. Jackie is a member of “Coaching at Work” magazine’s editorial board, and was recently named runner-up “Person of 2008” by readers of the magazine. She is the winner of the Assocation for Coaching's 2009 Award for 'Outstanding Contribution to Business.
07994 323928